Orange County Corrections has partnered with Smart Communications to implement new digital communication options for the inmate population. Physical mail will eventually be sent to an offsite location and electronically delivered. There will be a phased in approach of different components of the system and a phased in approach in providing the services to the inmate population based on facility. Effective November 1, 2023, Inmates at the Female Detention Center will be able to communicate via email messaging and will also be able to receive photographs electronically. Regular and legal mail will continue to be mailed to the jail for now.
As the required equipment is installed in each facility, this new feature will become available to the inmates housed within all areas of the jail. To reiterate, only inmates at the Female Detention Center will be able to use this new process for now effective November 1, 2023. Please reference this site for future updates on expansion of this program to other facilities/inmates. Please see information below on how to create an account.
Visit www.smartinmate.com to create your account. There is no cost to create an account. A photo ID will be required to create an account. Creating an account is fast and simple. You will be asked to create a username and password to identify your account along with some basic contact information. You will be sent an e-mail to verify and activate your account.
Once you have established the account, you will be able to search for inmates to connect with and send them a request. Inmate must approve the request before you can start communicating with them.
You must deposit funds in order to use the different communication options. You can purchase as many credits as you like and use them any time. You can also transfer credits to your contacts so they can easily respond to your messages.
A minimum $5.00 deposit is required. There are two ways to add funds to the account:
You can send a money order to Smart Communications Deposit Center at P.O. Box 1848, Pinellas Park, FL 33780. You must ensure the Inmate’s name and jail number are specified on the money order.
Current Costs for services are as follows:
Messages – 50 cents each
Electronic Photographs - $1.00
Once you have purchased message credits, you can send and receive electronic messages and photographs. Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility. However, you can continue to use regular physical mail as well as electronic messaging.
You can contact Smart Communication Customer Care if you have questions or need assistance. Their customer service is open 24 hours per day, 7 days per week. 1-888-253-5178
Start Sending Messages!
Remote Video Visitation
Beginning Tuesday July 13, the Orange County Corrections Department will begin to offer a new form of visitation called Remote Video Visitation.
Remote Visitors will be able to visit virtually from computers and/or Android mobile devices. (At this time, Apple/IOA mobile devices and tablets are not supported.)
During the introductory period, each inmate is eligible to receive one remote visit free of charge per week, and each visit will last up to 15 minutes.
At the conclusion of the introductory period, additional information will be provided announcing the date for the implementation of fees, the cost, the duration of the visit, and the frequency of remote visitation sessions.
Welcome to the brand new BestJail site for Jail and Inmate Services. This site has been updated with a more modern look and increased accessibility in mind.
Our mission is to enhance public safety by operating a safe, secure and humane correctional system.
We are a correctional organization united in serving our community through excellence, integrity and innovation.
Para más información, por favor llame al Departamento de
Correcciones Condado de Orange y pida hablar con un representante en español al teléfono (407) 836-3400.
Legal Mail Processing. Click for details.
